Contact us
We read every message and reply within one business day. Pick the right channel and you’ll get to a human faster.
Who handles what
Order help
Where’s my order, payment issues, shipping changes, address updates.
Returns
Initiate a return, request an RMA, ask about restocking fees.
Warranty
File a claim, ask about extended coverage, register a device.
When we’re available
Phone: (800) 292-4592
Email support: Monday–Friday, 8am–6pm PT
Typical response time: Within one business day, often within a few hours
Out-of-hours: Urgent order issues monitored on weekends — flag with “URGENT” in the subject line
Holidays: Closed on US federal holidays; responses resume the next business day
Before you write
Most common questions are answered in our help center. If you can find what you need there, you’ll have your answer immediately rather than waiting for our reply.
When you do write, include your order number (visible on your account) and a brief description of what’s happening. Screenshots help when something looks wrong on the site.
Mailing address
Airtaz (a Ringmor Inc. company)
Attn: Customer Service
23181 Verdugo Drive, Ste 100A
Laguna Hills, CA 92653
United States
Phone: (800) 292-4592
Returns must use the RMA process — please don’t ship products here without an authorized return label.